Thursday, October 22, 2020

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Terms & Conditions

Terms & Conditions

1.Services iPost Courier Network Services Service Pvt. Ltd. in conjunction with its affiliates is engaged in the transportation of shipments by    the following services: Overnight Service, First Flight and TNT in India and across world. The services offered to the customer are in accordance with the terms and conditions set out herein and in accordance with iPost Courier's published and or specified rates.


2.Commodities Serviced & Restrictions iPost Courier offers services of general commodities, as usually defined, subject to the following restrictions:


3.Maximum Weight & Size No service shall be rendered in the delivery of any shipment: exceeding 240 centimeters or 96 inches in length, or exceeding a total of 330 centimeters or ervices130 inches in length & girth combined, or weighing more than 100 kilograms, More than this will subject to individual discrimination and decisions offered by iPost Courier Network Services Pvt.Ltd.


4.Maximum Value Maximum Value or declared value per package is 49,990. More than this value has to be declared with proof by customer and then iPost courier will charge according to rule and regulation of IATA act and Indian courier cargo act. No service shall be rendered in the delivery of shipments of unusual value For all shipments, domestic and international.


5.Tenders No Service shall be rendered in the transportation of tenders. Should a customer ship a "tender" without written approval from iPost Courier, iPost Courier will not be held responsible in any manner, financially or otherwise, for the consequences of failure to deliver a shipment by a stipulated time.


6.No Dangerous Goods: No service shall be rendered in the transportation of any dangerous goods/hazardous materials which are subject to regulation by the International Air Transport Association (IATA), the International Civil Aviation Organization (ICAO), or the Indian Transportation of Dangerous Goods Act.


7.Consumer Commodities Items classified as "consumer commodities" by Indian transportation are accepted via iPost Courier ground service within India. Some restrictions apply in areas not accessible by ground. Call iPost Courier for details.


8.Items Prohibited by iPost Courier No service shall be rendered in the transportation of any of the prohibited items listed below: alcoholic beverages animal skins, non-domesticated articles of unusual value cash, notes, currency contraband dangerous goods/hazardous materials firearms furs gem stones ivory live animals perishables personal effects  plants, including cut flowers pornographic materials seeds tobacco unaccompanied baggage any shipment which, in our judgment, could cause damage or delay to equipment, personnel or other shipments This list may be amended from time to time by iPost Courier.

9.Prohibited by Law No service shall be rendered by iPost Courier in the transportation of any shipment which is prohibited by law or regulations of any Indian government state, provincial, or local government in the origin or destination countries.


10.Right of Inspection iPost Courier reserves the right to open and inspect any shipment tendered to it for transportation.


11.Reweigh iPost Courier reserves the right to reweigh shipments, notwithstanding that a weight has been declared on the shipping document. The reweighed weight determined by iPost Courier may be applied for the assessment of rates, and the shipper agrees to pay same.


12.Refusal of Shipments iPost Courier reserves the right to refuse any package which by reason is dangerous or any other character of it's contents is liable, in judgment of iPost Courier, to soil, taint, or otherwise damage other merchandise or equipment, or which is economically or operationally impracticable to transport, or which is improperly packaged, wrapped, or labeled.


13.Proper Packaging & Labeling Packages must be packed or wrapped to pass the test set forth in International Safe Transit Association Project 1-A for international destinations (or Project 1 for packages weighing over 100 pounds or 45.5 kilograms).iPost Courier will accept non-packaged goods, providing the packages will not pose any danger to the driver or any other freight on board the vehicle. The customer acknowledges that they are risking possible damage to a shipment by shipping via this method, and iPost Courier will not take responsibility for poorly packaged shipments. iPost Courier cannot deliver to a P.O. Box/Pin code and or a Rural Route number. Shipments require a street address including apartment/suite/unit numbers and the consignee's telephone number on all packages comprising the shipment. Multiple-piece shipments (as defined in section 7.1) must be labeled with the full delivery address on each piece and each piece individually marked 1of 3, 2of 3, 3 of 3, etc. Shipments sent to P.O. Box/Pin code or Rural Route numbers are subject to an additional charge and may be delayed one or more days to locate the consignee.


14.Rates Refer to your rate guide in effect at the time of shipping for specific rates. Or Call iPost Courier for details.


15.Multiple-Piece Shipments All shipments covered under a single iPost Courier waybill are considered a single shipment for the purpose of calculating shipping charges.


16.Rounding Measurements Shipment dimensions must be rounded off to the closest whole centimeter or inch. Shipment weights must be rounded up to the next whole kilogram or pound.


17.Chargeable Weight Service charges are based on the greater of the dimensional weight of the shipment or the gross weight of the shipment. Dimensional weight is based on the current International air Transport Association (IATA) volumetric standard, which is subject to change without notice. Dimensional weight is calculated by multiplying length x width x height of each package in centimeters and dividing by 6000 for dimensional weight in kilograms. (If multiplied in inches, divide by 166 for dimensional weight in pounds.) When a shipment exceeds 200 centimeters or 84 inches in length and width combined, but weighs less than 14 kilograms or 30 pounds, it will be considered an "Extra Large" package and rated as though it weighed 14 kilograms or 30 pounds.

18.Additional Charges Shipments may incur additional charges along with their base rates resulting from special requirements of the shipment.


19.Declared Value Premium/Insurance Coverage Against Loss or Damage Insurance coverage is available optional through iPost Courier. The customer agrees and acknowledges that the amount of available insurance coverage is limited to the maximum amount


20.Off day/Public Holiday Delivery Charge An additional premium is applicable for each package delivered on off day/public holiday. The shipper must inform an iPost Courier customer service representative of their intent to have a shipment delivered on off day/Public holiday. The shipper will then be advised the availability of off day/Public holiday Service to the requested destination. If the off day/Public holiday Service destination is available, the shipper will then be instructed on how to mark the iPost Courier waybill.


21.Freight-Collect or Third Party Billing Charge This charge only applies to domestic shipments. An additional charge may be assessed when a shipper requires iPost Courier to invoice a third party or the consignee. Either/or must have an iPost Courier account. The shipper must inform a customer service representative at the time of placing the order, of their request either freight-collect or third party billing. The shipper must also mark the waybill appropriately. The shipper agrees to pay for the courier/cartage service in the event the consignee or third party fails to pay the invoice. iPost Courier reserves the right to place the customers on a cash only basis as well as any other legal rights and remedies available to it.


22.Redirect Charge (Address Correction Charge) If iPost Courier is unable to deliver any shipment because of an incorrect address, iPost Courier will make best efforts in locating the proper destination address. Once the correct address is located iPost Courier will proceed to attempt to deliver the shipment at an additional charge.


23.Beyond Point Surcharges An additional charge may be assessed for shipments picked up from or delivered to certain extended points which are beyond the normal iPost Courier service area.


24.Return of Undeliverable Shipments See "Return of Undeliverable Shipments within India" (point 9) and "Special Handling of International Undeliverable Shipments" (point 10).


25.Rural Route/P.O. Box Charge iPost Courier cannot deliver to either a Rural Route or Pin code/P.O. Box Number. All shipments require a street address including apartment/suite/unit numbers and the consignee's telephone number. Should the shipper address the shipment to either a Rural Route or P.O. Box number additional charges will be assessed, and there may be delays in the delivery


26.Re-Attempted Delivery Charge If for some reason, iPost Courier is unable to deliver a shipment, the shipper will be notified of the circumstances surrounding the failed attempt, and will request further instructions. If the shipper requests iPost Courier re-attempt the delivery an additional charge will apply. See your price schedule for cost.


27.Dead call Charge (Unavailable Pick-ups) If iPost Courier is unable to make pick up of a shipment, the shipper will be informed and a dead call charge will be assessed.


28.Waiting Time Charge A "Waiting Time Charge" will apply for every 15 minute interval an iPost Courier driver has to wait for either a pick up or delivery of a shipment. Refer to your price schedule for costs.


29.Messenger Service Vehicle Charge Additional charges may apply for customers requesting specialized vehicles for delivering messenger shipments. (i.e. van, 5 ton vehicles, pickup truck etc.)


30.Hard Copy Proof of Delivery Charge An additional charge will apply for those requesting a copy of the signed waybill via fax or mail. Please refer to your price schedule.


31.Return of Undeliverable packages within India Shipments which are sent "prepaid" by the shipper and which are refused by the consignee or which for any other reason cannot be delivered, will be promptly returned to the shipper without additional charge. Shipments which are sent "collect" or "third party" by the shipper and which are refused by the consignee, or which for any other reason cannot be delivered, shall be promptly returned to the shipper with all shipping and additional charges billed to and paid for by the shipper.


32.Special Handling of International Undeliverable Shipments


33.For Shipments sent by 10:30 a.m., Air, Overnight & Saturday Delivery Shipments refused by consignee or which for any other reason cannot be delivered, will be held and the shipper will be contacted for further instructions. The shipper will be responsible for payment of all other charges including, but not limited to, forwarding, disposal, or return transportation charges, as well as any duty and tax if applicable.


34.Ground Service. Shipments refused by the consignee or which for any other reason cannot be delivered, will be promptly returned to the shipper without additional charge for transportation. The shipper will be responsible for payment of any applicable duty, tax and brokerage charges.


35.Provision for Customs Clearance of International Shipments


36.Export Documentation The shipper must provide the required documentation for customs clearance, except for envelopes which do not require export documentation. By providing this documentation, the shipper certifies to iPost Courier that all statements and information relating to exportation and importation are true and correct. There are civil and criminal penalties including the forfeiture and sale of the shipment that may be imposed for making false or fraudulent statements.


37.Payment of Additional Expenses Customs penalties, storage charges, or other expenses incurred as a result of an action by Customs or failure by the shipper or consignee to provide proper documentation or to obtain a required license or permit will be charged to the consignee along with any applicable duty and tax. However, the shipper is liable for payment if the consignee does not pay. Additional charges may apply for complex customs clearance procedures which include, but are not limited to: clearance procedures involving government agency customs bonds drawbacks formal entries involving more than five tariff lines live entries marking attendance temporary import bonds.


38.Invoicing Options iPost Courier provides several invoicing options. The following explains the meanings of the invoice options: Collect-The consignee pays all the shipping charges, and the destination country's duty and tax if applicable. This option is not available for International shipments. Prepaid-The shipper pays all the shipping charges including additional charges. The consignee pays the destination country's duty and tax, if applicable. Third Party-The shipper may request that their portion of the shipping charges be invoiced to an alternative party. The alternative must have an iPost Courier account.


39.All Invoicing Options The shipper must notify the consignee prior to shipping if any option  is selected and the invoicing option required must be indicated on the appropriate iPost Courier pick up record in the space provided. The shipper is liable for payment in the event of non-payment by the consignee or the alternative party.


40.Proof of Delivery (P.O.D.) Delivery can be verified by calling iPost Courier, SMS or by email.


41.Verbal Proof of Delivery Verbal confirmation of delivery is available to both the shipper and consignee. The proof of delivery will consist of the name of the person who signed for the shipment, the time and date the shipment was delivered.


42.Hard Copy Proof of Delivery Upon request, iPost Courier will provide hard copy proof of delivery via mail or facsimile. Hard copy proof of delivery includes the time and date of delivery and the signature of the person who accepted the delivery. Additional charges apply for this service.


43.Service Guarantee In the event iPost Courier fails to complete delivery or attempt delivery, within the time commitment, the shipper will be entitled to claim a credit of the shipment's transportation charges.


44.Terms and Conditions of Guarantee The service guarantee for on-time delivery is subject to the following conditions: iPost Courier's guaranteed delivery schedule must state that the destination point qualifies for the service commitment from the origin point. The shipment must be properly documented on an iPost Courier pick up record and each package in the shipment must bear the appropriate iPost Courier waybill. Each package in the shipment must be properly labeled, including From/To address and postal or P.O box Code, for deliveries, the appropriate information must be recorded on the waybill and iPost Courier must be made aware of the required service at the time of order. For International shipments, all applicable documentation required by the origin and/or destination country must be complete and included with the shipment. The shipment must be tendered to iPost Courier during iPost Courier's published business hours. iPost Courier must be notified of a service failure in writing or by telephone within fifteen (15) calendar days from the date of scheduled delivery and must be advised of the consignee's name, address, date of shipment, package weight, the iPost Courier reference number and waybill number.


45.Limits & Restrictions The on-time delivery guarantee does not apply to shipments which are delayed due to causes beyond iPost Courier's control including, but not limited to the following; the unavailability or refusal of a person to accept delivery of the shipment, delays caused by the consignee, acts of God, the Queen's or public enemies, public authorities, acting with actual or apparent authority on the premises, acts or omissions of customs or similar authorities, riots, strikes or other labour disputes, civil commotions, disruptions in the air or ground transportation network, authority of law, defect or inherent vice in the goods shipped, and nuclear reaction, radiation or radioactive contamination.


46.Responsibility for Loss : The amount of loss or damage for which iPost Courier may be held liable, shall not exceed the lesser of Rs 15 /AWB or 45% of total value of AWB, unless the shipper and iPost Courier specifically agree otherwise in writing. The maximum amount iPost Courier will be held liable for will not exceed Rs 9500.


47.Terms and Conditions for Coverage Against Loss or Damage When using an iPost Courier waybill, lesser of Rs 15 /AWB or 45% of total value of AWB of coverage automatically applies to the value of the shipment. The maximum value or declared value per shipment is Rs 9500 and the maximum iPost Courier liability per shipment is rs 9500. For all shipments (domestic and international). The rules relating to liability established by the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, Poland on October 12, 1929, and any amendments thereto, may apply to the carriage of international shipments. Notice of loss or damage must be given to iPost Courier within 12 hours after such loss or damage becomes known, and in writing within 15 days after the shipment is accepted by iPost Courier. In the event a claim is made for concealed damage, the customer must notify iPost Courier within 2 hours from the time the goods were delivered. iPost Courier is not liable for any special, incidental or consequential damages. All claims are subject to inspection of the piece(s) delivered. Approved claims will be credited to the customer's account, no refunds will be awarded.


48.Procedures for Claims Claims may be submitted to iPost Courier by telephone at 0251/2480575 , email: or in writing to:  iPost Courier Network Service Pvt.Ltd. Kopar Cross Road, Behind KDMC Hospital , Shahtri Nagar Shopping Complex, Shop No. 44, Dombivali (west) Thane 421202: All claim notifications must include shipment details, including address information (from/to), date of shipment, package weight, the iPost Courier Reference no./AWB number, and a detailed statement of what is being claimed. Claims must be lodged within the following time periods: Loss or Damage Claims Verbal notification within 12 hours Written notification within 15 days Claims of Concealed Damage Verbal notification within 2 hours of delivery Service Guarantee Claims Verbal notification within 2 hours written notification within 15 days.


49.Interruption of Service iPost Courier shall not be liable for any interruption of delivery service due to a cause beyond iPost Courier's control, or due to strikes, lockouts or labour disputes. For further details refer to Section 14.2


50.Delay iPost Courier is not financially responsible for the consequences of failure to deliver a shipment by a stipulated time.


51.Taxes All applicable indianl and Provincial taxes required by law will be charged on all freight costs and surcharges. The customer agrees to pay iPost Courier any and all taxes assessed to their account.


52.Payment for Service iPost Courier's credit terms require payment of all charges within seven (7) days after the date of iPost Courier's invoice where iPost will release the invoice fourth nightly. The shipper agrees to pay iPost Courier all shipping charges in the event of non-payment by the consignee or the alternative party invoiced. In the event the customers fails to pay the invoice, iPost Courier reserves the right to place the customer on a "cash only" basis as well as implementing any other legal rights and remedies available to it. However below discount will be offered as per description over the month total invoiced bill…

Rupees 0 to 10000 -3.5%, 10kabove to 20k-4.5%, 20kabove to 40k-6%, 40kabove to 60k-7.75%, 60kabove to 80k-9.75% and 80k above –flat 12.50%


53.Future Changes Rates and charges are subject to change without notice.


54.Service Some shipments may be shipped by surface transport and/or handled by an iPost Courier Services associates.


55.Contract /agreement will be forfeited or cancelled upon one month notice period from either party. And renewal is every after one year from contract/agreement date.

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